Melissa Heard, Owner

You are in the right place…we are here to assist you in the resolution of your conflict, facilitate a difficult conversation, or to train you and your organization in the art of mediation and conflict management. Melissa has been working actively as a practitioner, advocate and trainer since 1992. Success Consulting & Mediation, Inc. was founded after Melissa became registered with the Georgia Office of Dispute Resolution and made the transition to full time practice and training as a Conflict Resolution Specialist.

The company and logo were created by Melissa’s Grandmother who always told her that “you grow where you are planted – like an ivy” (thus the logo). So know that this company is driven to provide a service that gives opportunities to resolve conflict and learn new ways of managing difficult situations.

Japanese Proverb

Even a sheet of paper has two sides.

Japanese Proverb

J. Paul Getty

My father said: you must never try to make all the money that’s in a deal. Let the other fellow make some money too, because if you have a reputation for always making all the money, you won’t have many deals.

J. Paul Getty

Henry David Thoreau

Could a greater miracle take place than for us to look through each other’s eyes for an instant?

Henry David Thoreau

Dr. Wayne Dyer

Conflict cannot survive without your participation.

Dr. Wayne Dyer

Patrick Lencioni

...conflict is productive

Patrick Lencioni

Dean Rusk

One of the best ways to persuade others is with your ears — by listening to them.

Dean Rusk

Rachel G. Scott

If we can limit the unproductive interactions, we will be able to better focus on productive ones.

Rachel G. Scott

Anonymous

When you’re at the edge of a cliff, sometimes progress is a step backwards

Anonymous

Shannon L. Alder

Sometimes, God doesn’t send you into a battle to win it; he sends you to end it

Shannon L. Alder

Joseph Grynbaum

An ounce of mediation is worth a pound of arbitration and a ton of litigation!

Joseph Grynbaum

The world has and will continue to change as we work toward an end to this pandemic. However, it appears that the conflict will continue and we are here at Success Consulting & Mediation, Inc. and Heard Mediation are here to assist. With over 25 years of experience as a mediator, trainer, conflict coach, negotiator, facilitator and an overall Conflict Resolution Specialist it is evident that individuals, organizations and communities can use assistance when faced with conflict.

Melissa Heard has provided conflict resolution services to individuals, organizations and agencies through mediation, coaching, negotiations, facilitated conversations, training and other individualized services.

All conflict resolution services can be provided in person (with appropriate precautions) and virtually.

Reach out to us to see how we can assist you and your organization with having critical conversations on any topic.